Exchange & Refund Policy at Kaairos
At Kaairos, your satisfaction is our priority.
If you’re not completely happy with your purchase, we offer a 14-day return policy from the delivery date, giving you the flexibility to exchange or request a refund.
Exchanges
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You may request an exchange within 14 days of delivery.
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Items must be unused and in their original packaging.
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To initiate an exchange, please contact our customer support via WhatsApp at +92 370 0801643.
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You can exchange the product for one of equal or lesser value.
Refunds
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Refunds are processed once the returned item is received, inspected, and approved.
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The refund will be issued to your original payment method within 4–7 business days.
Video Proof
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If your item arrives damaged or defective, please provide an unboxing video as proof.
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This helps us resolve the issue promptly and fairly.
Exceptions
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Sale items are non-refundable and non-exchangeable, unless they arrive damaged or defective.
Need Help?
For any further inquiries, feel free to reach out to our customer support team.
We’re here to ensure your Kaairos experience is exceptional.
